According to recent CDC data, six in ten Americans live with at least one chronic disease. Caring for these patients requires ongoing management of their conditions, and practices can invest hours each week in research, calls, and documentation to meet Medicare’s reimbursement requirements. 

Outsourcing chronic care management and remote patient monitoring offers a better way to care for these patients. By assuming the responsibilities of patient education about the program, enrollment, monthly care, documentation, reporting, and billing, a third-party service provider can remove the burden of care from practice staff, improve patient outcomes, and generate new, highly profitable revenue streams.

The results speak for themselves. At HealthXL, we consistently deliver exceptional ROI for our chronic care management clients:

  • 99% of CCM patients are serviced every month
  • 98% of CCM patients have zero hospitalizations annually
  • Only 2% of CCM patients experience 30-day hospital re-admittances

Remote patient monitoring clients experience similar benefits:

  • 95% of RPM patients are serviced monthly
  • 99% of RPM patients have zero hospitalizations 
  • 71% vitals compliance
  • Only 3% of RPM patients experience 30-day hospital re-admittances

The key is allowing your CCM/RPM provider to become an integral part of your practice operations. But it’s not always easy for practices to make the shift.

Why Practices Often Underutilize CCM and RPM Services 

While CCM and RPM programs offer remarkable benefits, implementing them also represents a significant change for your practice. There is often an adjustment period as practice staff become familiar with how the new processes work, and practices don’t always utilize the full extent of services effectively. There are several reasons that may be the case:

  • They don’t integrate CCM and RPM into their care delivery model.
    Many practices naturally treat CCM and RPM as add-on services that don’t really affect their current processes. They are hesitant to rely on the provider to monitor their patients and enhance care.

  • They don’t change their communication habits.
    Old communication and workflow habits are hard to change. Healthcare teams often continue to handle routine patient follow-ups themselves, even when they have a third-party provider ready to help.

  • They haven’t considered how to leverage the third-party provider for improved efficiency.
    CCM and RPM providers bring sophisticated monitoring systems, comprehensive service models, and dedicated care coordinators to the table. When these resources aren’t fully integrated, practices won’t get the most out of the service.

Failing to implement the services of your CCM/RPM provider effectively is like having an experienced team member who only does basic work. You’re still carrying the majority of the workload when you don’t have to.

Unlock the Power of Chronic Care Management and Remote Patient Monitoring

To tap into the full potential of CCM and RPM services, you will need to view the provider as an extension of your team. The most successful practices we work with adopt new processes and rely on us to deliver excellent care month in and month out. This mindset shift opens up new avenues for collaboration:

  • Change Communication Workflows – Rather than continuing to follow up with chronically ill patients the same way you always have, trust your CCM/RPM provider to manage their monthly care. At HealthXL, our care coordinators are carefully trained to build relationships with patients, monitor their health status, and meet Medicare requirements.
  • Leverage Proactive Monitoring – Use your provider as an early warning system and trust them to discover things you may not know about your patients. For example, our care coordinators are often the first to notice patient behavior changes, concerning mindsets, and failure to follow their care plan. Because they constantly monitor patient data and conduct regular check-ins, they can flag and escalate potential issues before they become emergencies.
  • Establish a Seamless Care Delivery Model – Build CCM and RPM services into your care delivery model and allow your service provider to function as an extension of your practice. When you utilize them effectively, they provide true value-based care that reduces hospitalizations and ED visits for your patients. 

This integrated approach improves patient care and helps your practice operate more efficiently. As patients establish trust with their care coordinators, they’re more likely to actively engage in their care plan and share important health information. 

Achieve Your Potential with HealthXL

HealthXL can be a powerful ally in delivering exceptional patient care while growing your practice. When fully integrated into your care model, our services transform how you manage chronic conditions, keeping 99% of chronically ill patients out of the hospital while ensuring consistent, monthly care.

Ready to discover a better way to care? Schedule a conversation to learn more.