The HealthXL Advantage: What Sets Us Apart
Chronic care management (CCM) and remote patient monitoring (RPM) require refined, efficient workflows and processes that most practices aren’t equipped to develop or maintain on their own. Without these, a program will not be successful, and may not even get off the ground at all.
At HealthXL, we deliver a true end-to-end solution that brings new revenue streams into your practice and provides proactive, compassionate care for patients.
Patient Enrollment
We start by identifying patients who are a fit for the program, reaching out to them with program education, and giving them the opportunity to sign up if it sounds right for them. As your program grows, our services scale with you to deliver the same high quality service and patient care. Our accelerated enrollment process boosts participation in the program with:
- Patient education
- Insurance verification and coverage
- One-on-one conversations with each patient by phone or in person
- CMS-compliant communication
- Formal documentation of patient consent
Service Compliance
Without consistent month-after-month compliance with meticulous CMS requirements, program enrollment will shrink and the program won’t be financially sustainable. HealthXL’s high accountability model ensures that each requirement is met, and we go the extra mile to ensure that each patient receives quality, personalized attention. And when a CMS audit is requested, we’ve got it covered. Our service approach includes:
- 20 minutes of documented clinical service per patient per month
- Recurring phone interactions
- Monthly quality assurance reviews
- Ongoing program compliance
- Clinical documentation
- Billing coordination
- And more!
Technology Advantage
We deliver consistent, HIPAA-compliant service through our proprietary software platform, iCare by HealthXL. Our workflow-based platform integrates with your EMR so you can see all patient data in your own system.
- Manage workflows to ensure consistent, thorough service
- Incorporate a provider’s unique or patient-specific instructions
- Integrate seamlessly with your EMR
- Document interaction time and service details
- Ensure all compliance requirements are met
Operational Integrity
Integrity is the foundation of our approach to remote care. We provide true end-to-end virtual care solutions with white-glove service, and we always deliver what we promise. We’re much more than a tech platform, and our approach is patient-driven and configurable to your needs. Our people, processes, and technology work together to ensure optimal performance:
- Patient eligibility analysis, insurance verification, and enrollment
- Monthly clinical service
- Strict regulatory compliance
- Billing support
- Quality assurance, success metrics, and detailed reporting
- Experienced clinical staff
- 6 consecutive years of A+ compliance ratings
Patient Engagement
We’re never just checking boxes. Our care coordinators treat every patient with empathy, dignity, and respect, because nothing is more important to us than the individual person. Rather than interacting with a call center, each patient speaks with the same care coordinator every month. This is tough to do and unique in the virtual care industry, but to us it is non-negotiable. As an extension of your practice, our team goes the extra mile to:
- Build trust-based relationships
- Ensure that patient concerns are heard and addressed
- Escalate the types of issues you request
- Follow your prescribed protocols
- Establish continuity of care
Integrate With Your Existing EMR Workflow
Our workflows integrate seamlessly with your EMR software. That means no new technologies or processes to frustrate your staff. Care and treatment plans are accessible 24/7 via your EMR.
Our always-expanding EMR expertise includes:
